Yes, your physical ALL Card will continue to function after you have added your One Pass to your device. Remember, the Mobile ID is a privilege and benefit of being part of the Xavier University community. Anyone found to be misusing their physical card or One Pass will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

Why can’t I double-tap the side button with my phone locked to see my balances in Apple Pay?

When using Express Mode (iPhone 6s or later), your One Pass will not be displayed with other cards in Apple Wallet for security reasons.

Can I use One Pass if my phone’s battery is dead?

If you have any of the iPhone models newer than iPhone 8, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged. (For more details, see https://support.apple.com/en-us/HT208965.) Android phones and other iPhone models (iPhone 8 and earlier) do not offer this feature.

How do I check my iPhone device version?

On your device, go to Settings>General>Software Updates.
If your device is running iOS 12.2 or later, you’re ready to use the Mobile ID.
If not, tap Download>Install. You may need to enter your passcode to start the update.
Once the download is complete, follow the instructions on your phone to finish upgrading to the latest version of iOS.

How do I check my Apple Watch device and/or software version?

The Series # for your Apple Watch can be found on the back of the Watch.
Instructions for verifying and/or updating your Apple Watch software version can be found at https://support.apple.com/en-us/HT204641.

What if I have questions about my Apple ID or iCloud?

Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud.

I already have the Transact eAccounts mobile app installed. Do I need to update?

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

How many devices can I add?

You can add one iPhone and one Apple Watch on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.

How do I add my One Pass to my new iPhone or Apple Watch?

First remove the pass from your old device from Apple Wallet. Once removed, go to the e-accounts app on your new iPhone and follow the steps to add to Apple Wallet.

Do I need to reactivate my devices each term?

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

What if I am away from campus for the semester and I don’t want my One Pass on my device? Can I delete and re-add it later?

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

To remove your One Pass, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.

To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your One Pass, scroll to the bottom and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Xavier One Pass.

Can I delete my One Pass from Apple Wallet or through the Transact eAccounts mobile app?

Yes, but we recommend the Remove Card Option directly from Apple Wallet.

From iPhone:

Navigate to the Wallet app.
Tap (…) in the lower right corner of your card.
Scroll to the bottom and select Remove Card.
Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Apple Watch:

Navigate to the Watch app on your iPhone.
Scroll down and select Wallet & Apply Pay.
Tap on Transact Mobile Credential.
Scroll to the bottom and select Remove Card.
Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Transact eAccounts:

Open the Transact eAccounts Mobile App on your phone.
Tap Continue to Sign In and login with your school credentials.
Approve the multi-factor authentication request.
Click on your photo in the upper left corner.
Under Campus ID, click the icon in the upper right corner of your School ID Card display.
Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
Select device(s) to remove from your card.
Tap Remove in the pop-up box.
Tap on the Remove Card notification at the top of the screen or go to Google Pay and tap Remove Card displayed under the School ID Card.
Tap Remove in the pop-up box and the card will be removed from your Google Pay.

How do I update information on my One Pass?

Name information on the One Pass comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the One Pass on your phone within 48 hours.

Why are my account balance(s) not displaying?

Account balances are currently only displayed on Apple devices.

If your account balances are $0, they will not displayed until funds are added.

If you have available funds that are not displaying, please contact the ID Services Office at (513) 745-3374.

My balance is different on my device than in Transact eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Why do I have a negative balance on my One Pass/Dining Dollars or X Cash accounts?

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

I used my credit card at a participating retail location when I meant to use my One Pass. What can I do to correct my payment source?

Return to the location of the sale and request the store issue a credit card refund, then process the transaction with your One Pass.

I am graduating or leaving the University. What happens to my Mobile ID?

As with a physical ALL Card, your One Pass Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Xavier, your credential will stay active and update accordingly.

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?

During regular business hours, contact the Student ID Services Office at (513) 745-3374 to notify us to deactivate the One Pass Mobile ID. Be sure to specify whether the physical card, watch, and/or phone version of the credential should be deactivated. Any device not specified to be suspended will remain active.
If applicable, identify the fraudulent activity: For purchases using Dining Dollars or X Cash, contact the ID Services Office at (513) 745-3374 or go to https://www.xavier.edu/auxiliary-services/all-card-center/all-card-center-contact-us and report the suspected fraud. If door access was involved, go to https://www.xavier.edu/auxiliary-services/all-card-center/request-for-access and submit request for access.

In the Transact eAccounts app:

Click the settings gear in the upper right corner.

Select the Card Management option.

Choose the credential you want to deactivate and toggle it off.

You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

In the Transact eAccounts web version:

Select Card Services

Select Deactivate Card

Select the credential to deactivate and click on “Deactivate Card”

You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
Additional instructions for Lost/Found Apple devices and Find My iPhone are located at

How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

Click the settings gear in the upper right corner.

Select the Card Management option.

Choose the credential you want to reactivate and toggle it on.

You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

Select Card Services

Select Activate Card

Select the credential to reactivate

You will receive a confirmation email. Only the selected card will be reactivated.