Yes, your physical ALL Card will continue to function after you have added your One Pass to your device. Remember, the Mobile ID is a privilege and benefit of being part of the Xavier University community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

Can I use Mobile ID if my phone’s battery is dead?

Android phones do not offer this feature.

How do I verify and/or update my Android phone device version and software?

From your device tap: Settings>About Phone>Software Information.
To update, from your device tap: Settings >General >Software Update >Download >Install >Passcode may be required. Your device will display the estimated download time.

I already have the Transact eAccounts mobile app installed. Do I need to update?

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

How do I update the Transact eAccounts mobile app?

On your device, visit the Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

How many devices can I add?

You can one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.

Do I need to reactivate my devices each term?

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

What if I am away from campus for the semester and I don’t want my Xavier One Pass on my device? Can I delete and re-add it later?

Yes, you can remove your credential from Google Pay and re-add it when you return.*

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your <Card name>.

Can I delete my Xavier One Pass from Google Pay through the Transact eAccounts mobile app?

Yes, but we recommend the Remove Card Option directly from Google Pay.

From Google Pay:

Open Google Pay.
Select your Campus ID from the available cards.
Touch the three dots in the upper right corner of the screen.
Select Remove ID.
Confirm Remove ID selection.

From Transact eAccounts:

Open the Transact eAccounts Mobile App on your phone.
Tap Continue to Sign In and login with your school credentials.
Approve the multi-factor authentication request.
Click on your photo in the upper left corner.
Under Campus ID, click the icon in the upper right corner of your School ID Card display.
Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
Select device(s) to remove from your card.
Tap Removein the pop-up box.
Tap on the Remove Card notification at the top of the screen or go to Google Pay and tap Remove Card displayed under the School ID Card.
Tap Remove in the pop-up box and the card will be removed from your Google Pay.

How do I update information on my Xavier One Pass?

Name information on the One Pass comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the One Pass on your phone within 48 hours.

Why are my account balance(s) not displaying?

Account balances are currently only displayed on Apple devices.

I used my credit card at a participating retail location when I meant to use my Xavier One Pass. What can I do to correct my payment source?

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your One Pass.

I am graduating or leaving the University. What happens to my Xavier One Pass?

As with your physical ALL Card, your One Pass will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Xavier, your credential will stay active and update accordingly.

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?

During regular business hours, contact the Student ID Card Office at (513) 745-3374 to notify us to deactivate the Xavier One Pass Mobile ID. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
https://www.xavier.edu/auxiliary-services/all-card-center/request-for-access and submit request for access.
In the Transact eAccounts app:
Click the settings gear in the upper right corner. 
Select the Card Management option.
Choose the credential you want to deactivate and toggle it off.
You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
In the Transact eAccounts web version:
Select Card Services
Select Deactivate Card
Select the credential to deactivate and click on “Deactivate Card”
You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

Click the settings gear in the upper right corner. 
Select the Card Management option.
Choose the credential you want to reactivate and toggle it on.
You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

Select Card Services
Select Activate Card
Select the credential to reactivate
You will receive a confirmation email. Only the selected card will be reactivated.

When I try to sign in to eAccounts I get caught in a sign-in loop after trying to authenticate. What do I do ?

Clear cache and data for eAccounts (typically found under Settings > Apps & notifications > App info > eAccounts > Storage).
Uninstall the app (typically found under Settings > Apps & notifications > App info > eAccounts) and uninstall the Authenticator app as well.

Can I add mobile credential to an Android watch device?

Mobile credential is currently not accepted with Android watches. You can add to one Android phone only.

I provisioned a mobile credential on my Android phone but when I present it to the reader nothing happens. What should I do ?

To make sure it reads NFC on your Android phone, face the camera lens side of the phone to the reader.

I have an Android (Samsung) phone and having issues with the new credential working on the new readers. Any suggestions ?

Search GPay and Google Pay in the search on your phone and see if you have both GPay and Google Pay.
Clear cache on both (typically found under Settings > Apps & notifications > App info > App Name > Storage)
Go into the older Google Pay version - it should send you into the new version.
On your phone go into Settings > Connections. Make sure “NFC and Contactless Payments” is enabled to On.
Next, under Contactless payments, make sure your default payment service is set to Google Pay and not Samsung Pay. And confirm Others settings as illustrated.

You will need to first have your old credential “retired” in the Transact system. Please contact the ID Services Office at (513) 745-3374. Once your old credential is retired, you will then be able to provision a new one.