Xavier University
Open search dialog
Physical Plant

Work Requests

 Service/Work Requests

A service request consists of a formal request made by a student, staff member or faculty to obtain one of the services offered by the facilities department. Once the customer sends a service request, the physical plant department reviews the request and creates a work order and schedules the work to the appropriate trade. Examples of service requests are listed below.

Doors/Locks

  • HDCP doors/operator not working
  • Lock repair
  • Lock change
  • Electronic access trouble

 

Electrical

  • Light out
  • Outlet Repair
  • Add/install outlet
  • No power
  • Other

 

Elevators/Fire Alarms

  • Elevator not working
  • Alarm problem
  • Other

General Maintenance

  • Carpet repair
  • Ceiling tile repair
  • Painting
  • Other

Heating/Cooling

  • Too hot/too cold
  • Lack of ventilation
  • Install window A/C
  • Noises
  • Other

Plumbing

  • Water leaks
  • Plugged/slow drain
  • Other  

Key Requests (not including door/lock repair)

University Facilities Management's locksmiths provide services for hundreds of work requisitions and lock changes each year. The locksmiths are responsible for lock changes, re-keying, installation and repair of locks, and cutting keys.

Each key needs to be attached to an employee’s banner ID# (If keys are given to students the key will be required to be attached to a banner ID of a Xavier University faculty member, that faculty member will take the responsibility to give the key to the student and get the key back)

If you are replacing a broken or lost key, it must be noted in the key request. Broken keys will be required to be returned when new key is picked up. Lost keys will be noted and new key will be sent out (A lost key can result in rekeying an office or in some cases a complete building)

Key being picked up from plant will require a signature when key is picked up.

The Lock Shop does follow a strict procedure for issuing keys for the sole purpose of maintaining the integrity of the University.

Event Requests

An event request is a used to request permission and resources to plan and run an event.

Event requesters need to fill out an event request with all the key details of the event they want to organize. For example:

  • Name of event
  • Date
  • Time
  • Location
  • Equipment (tables,chairs,etc.)

Requesting Service During Office Hours (7:30 AM to 3:30 PM M-F)

  • Direct inquiries to: Terri Millennor (Ex. 3151).

The office will assign a priority to your request (according to the following guidelines) and forward it to the appropriate personnel.

  • Priority #1: Classified as an emergency which requires immediate attention.
  • Priority #2: Classified as an urgent situation which impairs an operation but will still allow it to function. This type of request will be attended to within 24 hours.
  • Priority #3: Classified as routine work which will be scheduled as the availability of personnel permits.

While every effort is made to accomplish work in a timely manner, there are occasions when work must be deferred due to the availability of employees or funding. Your understanding of these delays is appreciated. To insure timely completion of your work request advance notification is required. It is never too early to submit your request so that the appropriate resources may be scheduled to meet your needs in a timely manner.

Requesting Service During Non-Office Hours

A maintenance technician is on duty:

  • Sunday starting at 11:00 p.m. until Friday at 11:00 p.m.
  • Weekends from 9:30 a.m. until 6:00 p.m.
  • Holidays from 9:30 a.m. to 6:00 p.m.

All emergency maintenance calls during non-office hours should be directed to Campus Police at 745-1000. They will contact the necessary personnel to handle the emergency. Non-emergency work requests may be left on our answering machine at (513) 745-3151 after normal office hours and will be processed the next business day.

Other Services