Frequently Asked Questions
When is interest assessed on the Bursar account?
A 1% interest charge will be assessed on the last business day of the month on any unpaid balance. Interest is only charged on the balance that remains on the account. If you participate in any payment plan interest will be charged monthly on the total unpaid balance. You can avoid interest by paying the account balance in full by August 8th for the 2007 Fall semester, January 8th for the 2008 Spring Semester, and May 20th for the 2008 Summer semester. If you believe you were charged interest in error, you can fill out the appeal form at our office 135 Alter Hall. A committee will review your request for the appeal and will accept or decline the appeal within three weeks.
What is the Health Insurance charge?
Health insurance is automatically charged to all full-time undergraduates' bursar accounts in the fall semester. All full-time undergraduates must be covered by health insurance, and if they are unable to prove that they have health insurance, then the Xavier insurance will cover the student for the school year. If the student is covered by their own/parents insurance, then this charge can be waived by proof of insurance, which can be done online by going to http://www.chickering.com/schools/xavier.
If I have a bursar hold on my account how do I get it removed?
If your hold is based on the fact that you have not completed a Payment Agreement, you can fill out the form by going to the Portal at http://myxu.xu.edu and logging in using your User Name and Password. Then click on the Student Services tab. Under the Student Services box on the right, click on the Payment Agreement link at the bottom. Verify and change, if necessary, your bio/demographic information. Enter your contact telephone number(s). Choose your payment plan from the options listed. Read the Terms and Conditions, then check the box to accept the Payment Agreement’s Terms and Conditions. Click Submit and print a copy of the Payment Agreement for your records.
If the hold is due to an outstanding account balance, you can make a payment on our website at www.xavier.edu/bursar using a checking/savings account or credit card. We accept MasterCard, Discover, and American Express. Please note: If paying by credit card you will be charged a 2.5% convenience fee. There is no charge when paying by check or savings account.
How do I request a refund check?
There is no need to request a refund check for a credit balance that appears on your bursar account. The Bursar's Office performs a refund process each week. Refund checks can be picked up at the Bursar's Office in 135 Alter Hall every Friday after 12 noon for those accounts that had a credit balance from the prior week. Refund checks not picked up by Monday at 5:00pm will be mailed.
Why doesn't my bill show all of my financial aid or the payment I just made?
The Bursar Office bills monthly on or before the 5th of each month for any balance or any new account activity from the previous month. If you make a payment, incur any new charges or if financial aid changes after the monthly bill is processed, you can view these changes to your account under the Student Services Tab in your XU Portal page (myxu.xu.edu.) If your financial aid (loans, scholarships, or grants.) still does not appear on your account, you should contact the Financial Aid Office at xufinaid@xavier.edu or 513-745-3142.
How can I change my personal information?
If you are a student you can change your address at the Registrar's Office by filling out the yellow Bio/Demographic Data Update form. If you need to change your name, you should take your social security card, with your new name, to the Registrar's Office to have your name changed. The Registrar's Office also handles student verification forms that acknowledge you are a student at Xavier University. If you are an employee of Xavier University you must contact Human Resources to make the appropriate changes.